SIGNIFICANT VALUE CREATION POTENTIAL THROUGH TRANSFORMATION AND GROWTH
AN INTEGRATED SERVICE INFRASTRUCTURE WITH DISTINCTIVE COMPETITIVE ASSETS
(1) Only in Post Offices
2014 data
A MULTICHANNEL, INTEGRATED PLATFORM WITH UNPARALLED CUSTOMER REACH
(1) Poste Italiane data as of December 2014
(2) Including 6,640 specialized consultants, 1,732 salesmen dedicated to small and medium enterprises, 1,095 visiting sales consultants and promoters, c.500 salesmen dedicated to large enterprises and Public Administrations, 436 specialized consultants in Poste Mobile corners, 48 specialized consultants for Poste Assicura
(3) Customers included in CRM database through tax code
LEADING POSITION ACROSS PRODUCT SEGMENTS
(1) #1 by Company, #3 by Group
(2) Active cards
(3) Payment collection includes direct debit, bill payments, payment slips, tax payments (F24) and payments by advice (MAV)
(4) New Italians: Regularly resident immigrants; refers to retail finance
(5) Young market: Italian population under 35 years old; refers to retail finance
(6) Based on revenues; do not include USO, printing and document management
Note: Market shares and data as of 2014, unless otherwise stated
Source: ANIA, Bank of Italy, Poste Italiane internal estimates