In line with the strategic guidelines set out in the Deliver 2022 Strategic Plan, the Group’s activities are divided into four Strategic Business Units (also referred to as operating segments in Poste Italiane’s financial statements): Mail, Parcels and Distribution; Payments, Mobile and Digital; Financial Services; Insurance Services.
These Strategic Business Units are supported by two distribution channels for retail customers, on the one hand, and business and Public Administration customers, on the other. These channels operate alongside a series of corporate functions responsible for policy, governance, controls and the provision of business process support services.