Segment profit or loss - Insurance Services

  For the nine months
ended 30 September
Increase/(decrease)
(€m) 2015 2014 Amount %
Premium revenue 14,543 12,740 1,803 14.2%
Other income from insurance activities 2,387 2,646 (259) -9.8%
Total external revenue 16,930 15,386 1,544 10.0%
Intersegment revenue - 1 (1) n/s
Total revenue 16,930 15,387 1,543 10.0%
Cost of goods and services 34 29 5 17.2%
Net change in technical provisions for insurance business and other claim 15,475 14,641 834 5.7%
Other expenses from insurance activities 675 60 615 n/s
Personnel expenses 19 17 2 11.8%
Depreciation, amortisation and impairments 7 5 2 40.0%
Other operating costs 7 7 - n/s
Intersegment costs 362 318 44 13.8%
Total costs 16,579 15,077 1,502 10.0%
Operating profit/(loss) (EBIT) 351 310 41 13.2%
n/s: not significant