Segment profit or loss - Financial Services

for the three months
ended 31 March		Increase/(decrease)
(€m)20162015Values%
Interest and similar income 393 400 (7) -1.8%
Interest and similar expense 11 22 (11) -50.0%
Net interest income 382 378 4 1.1%
Fee and commission income 923 911 12 1.3%
Fee and commission expense 12 13 (1) -7.7%
Net fee and commission income 911 898 13 1.4%
Profits/(Losses) on trading, on disposals or repurchases and fair value adjustments in hedge accounting 382 315 67 21.3%
Net interest and other banking income 1,675 1,591 84 5.3%
Net losses /recoveries on impairment of loans and advances (4) (5) 1 n/s
Net income from banking activities 1,671 1,586 85 5.4%
Administrative expenses: 1,393 1,316 77 5.9%
a) personnel expenses 33 31 2 6.5%
b) other administrative expenses 1,360 1,285 75 5.8%
Net provisions for risks and charges 4 13 (9) -69.2%
Other operating income/(expenses) 7 7 - n/s
Operating expenses 1,404 1,336 68 5.1%
Operating profit/(loss) (EBIT) 267 250 17 6.8%

n/s: not significant