CONSOLIDATED STATEMENT OF PROFIT OR LOSS

for the year ended 31 December (€000) 2014 of which related party transactions 2013 of which related party transactions
Revenue from sales and services 9,150,384 2,406,549 9,622,246 2,572,941
Insurance premium revenue 15,471,991 - 13,200,046 -
Other income from financial and insurance activities 3,772,221 - 3,281,152 -
Other operating income 117,698 6,899 164,757 6,722
Total revenue 28,512,294   26,268,201  
Cost of goods and services 2,648,248 169,135 2,734,491 158,686
Net change in technical provisions for insurance business and other claims expenses 17,882,988 - 15,265,561 -
Other expenses from financial and insurance activities 76,074 - 73,811 -
Personnel expenses 6,229,397 40,097 6,007,993 39,608
of which non-recurring costs/(income) -   (20,283)  
Depreciation, amortisation and impairments 670,77 - 588,644 -
Capitalised costs and expenses -29,802 - (57,210) -
Other operating costs 343,611 96,537 254,416 (7,282)
Operating profit/(loss) 691,008   1,400,495  
Finance costs 191,218 4,689 98,113 8,847
of which non-recurring costs 75 - - -
Finance income 197,909 153,177 226,042 41,876
of which non-recurring income 10,776   59,576  
Profit/(Loss) on investments accounted for using the equity method (975)   157  
Profit/(Loss) before tax 696,724   1,528,581  
Income tax expense 484,749 - 746,476 -
Income tax for previous years following change in legislation -   (222,772) -
PROFIT FOR THE YEAR 211,975   1,004,877  
attributable to owners of the Parent 211,975   1,004,877  
attributable to non-controlling interests -   -  
Earnings per share 0.162   0.769  
Di luted earnings per share 0.162   0.769