Consolidated statement of profit or loss

(€m)Note2018of which, related party transactions2017of which, related party transactions
Revenue from Mail, Parcels & other [C1] 3,579 490 3,631 513
Revenue from Payments, Mobile & Digital [C2] 628 48 586 64
Revenue from Financial Services [C3] 5,186 2,139 4,956 1,663
which, non-recurring income   120   91  
Revenue from Insurance Services after movements in technical provisions and other claims expenses [C4] 1,471 16 1,456 15
Insurance premium revenues   16,720 - 20,343 -
Income from insurance activities   3,604 16 3,925 15
Net change in technical provisions for insurance business and other claim expenses   (17,111) - (22,335) -
Expenses from insurance activities   (1,742) - (477) -
Net operating revenue   10,864   10,629  
Cost of goods and services [C5] 2,343 206 2,370 195
Expenses from financial activities [C6] 46 3 57 3
Personnel expenses [C7] 6,137 43 6,093 40
Depreciation, amortisation and impairments [C8] 570 - 545 -
of which, non-recurring costs/(income)   33   -  
Capitalised costs and expenses [C9] (17) - (24) -
Other operating costs [C10] 239 7 410 15
Impairment loss/(reversal) on debt instruments, receivables and other assets [C11] 47 (3) 55 -
Operating profit/(loss)   1,499   1,123  
Finance costs [C12] 71 - 94 1
of which, non-recurring costs   -   -  
Finance income [C12] 106 - 115 -
of which, non-recurring income   -   3  
Impairment loss/(reversal) on financial instruments [C13] 20 20 94  
of which, non-recurring expense/(income)   -   82  
Profit/(Loss) on investments accounted for using the equity method [A4] (24) - 17 -
Profit/(Loss) before tax   1,490   1,067  
Income tax expense [C14] 91 - 378 -
of which, non-recurring expense/(income)   (351)   (9)  
Net profit for the year   1,399   689  
of which, attributable to owners of the Parent   1,399   689  
of which, attributable to non-controlling interests   -   -  
Earnings per share [B3] 1.071   0.528  
Diluted earnings per share [B3] 1.071   0.528