Consolidated statement of profit or loss

(€m)Note2017of which, related party transactions2016of which, related party transactions
Revenue from Mail, Parcel & other [C1] 3,631 513 3,822 549
Revenue from Payments, Mobile & Digital [C2] 586 64 570 84
Revenue from Financial Services [C3] 4,956 1,663 5,009 1,684
of which, non-recurring income   91   121  
Revenue from Insurance Services after movements in technical provisions and other claims expenses [C4] 1,456 15 1,242 15
Insurance premium revenues   20,343 - 19,884 -
Income from insurance activities   3,925 15 3,827 15
Net change in technical provisions for insurance business and other claim expenses   (22,335) - (21,958) -
Expenses from insurance activities   (477) - (511) -
Net operating revenue   10,629   10,643  
Cost of goods and services [C5] 2,370 195 2,442 192
Expenses from financial activities [C6] 57 3 62 1
Personnel expenses [C7] 6,093 40 6,241 43
Depreciation, amortisation and impairments [C8] 545 - 581 -
Capitalised costs and expenses [C9] (24) - (25) -
Other operating costs [C10] 465 15 301 3
of which, non-recurring costs   -   37  
Operating profit/(loss)   1,123   1,041  
Finance costs [C11] 188 1 100 1
of which, non-recurring costs   82   -  
Finance income [C11] 115 - 109 -
of which, non-recurring income   3   -  
Profit/(Loss) on investments accounted for using the equity method [A4] 17 - 6 -
Profit/(Loss) before tax   1,067   1,056  
Income tax for the year [C12] 378 - 434 -
of which, non-recurring expense/(income)   (9)   14  
PROFIT FOR THE YEAR   689   622  
of which, attributable to owners of the Parent   689   622  
of which, attributable to non-controlling interests   -   -  
Earnings per share [B3] 0.528   0.476  
Diluted earnings per share [B3] 0.528   0.476