CONSOLIDATED STATEMENT OF PROFIT OR LOSS FOR THE YEAR ENDED 31 DECEMBER

(€m)2016of which. related party transactions2015of which. related party transactions
Revenue from sales and services 8,743 2312 8,810 2,390
Insurance premium revenue 19,884 - 18,197 -
Other income from financial and insurance activities 4,421 80 3,657 104
of which, non-recurring income 121   -  
Other operating income 64 5 75 6
Total revenue 33,112   30,739  
Cost of goods and services 2,476 193 2,590 173
Net change in technical provisions for insurance business and other claims expenses 21,958 - 19,683 -
Other expenses from financial and insurance activities 539 - 689 -
Personnel expenses 6,241 43 6,151 40
which, non-recurring costs/(income) -   (11)  
Depreciation, amortisation and impairments 581 - 581 -
which, non-recurring costs/(income) -   12  
Capitalised costs and expenses (25) - (33) -
Other operating costs 301 3 198 (46)
of which, non-recurring costs 37   -  
Operating profit/(loss) 1,041   880  
Finance costs 100 1 108 1
Finance income 109 1 158 3
of which, non-recurring income -   4  
Profit/(Loss) on investments accounted for using the equity method 6 - 3 -
Profit/(Loss) before tax 1,056   933  
Income tax expense 434 - 381 -
of which, non-recurring costs/(income) 14   16  
PROFIT FOR THE YEAR 622   552  
of which, attributable to owners of the Parent 622   552  
of which, attributable to non-controlling interests -   -  
Earnings per share 0.476 0.423
Diluted earnings per share 0.476 0.423